1. General provisions 1.1 These Terms and Conditions of Sale and Purchase (hereinafter referred to as the “Terms and Conditions”) are a legal document binding on the parties, which sets out the rights and obligations of the Seller UAB GG Arena, company code 305642780, registered office address Sportininkų g. 46-1, LT-92271 Klaipėda, Lithuania and UAB Vipgame, company code 306461288, registered office address Lietuvininkų g. 43-5, LT-99135, Šilutė Lithuania (hereinafter referred to as the “Seller”), and the Buyer (a natural person or a legal person), as well as the Buyer’s responsibilities in the process of purchase of goods and services (hereinafter referred to as the “Goods”) in the online store www.ggarena.com (hereinafter referred to as the “online store”). The Rules, together with the documents referred to in these Rules, are also intended to provide information about the Seller’s Goods available for purchase in the Online Shop and to set out the terms and conditions of sale of the Goods to the Buyer purchasing the Goods for sale in the Online Shop. 1.2 These Terms and Conditions shall apply to the placing of orders and the conclusion of any contract between the Seller and the Buyer in relation to the sale of the Goods (the “Contract”) in the Online Shop. Before placing an order for any Goods in the Online Shop, the (potential) Buyer is requested to read these Terms and Conditions carefully and to ensure that they are properly understood. Please note that the Buyer must agree to these Terms and Conditions and the Privacy Policy before completing the order placement, and refusal to do so will result in the order placement not being completed and the Goods not being ordered. 1.3 The Buyer has the right and is encouraged to print these Terms and Conditions for future reference. 1.4 You are also advised that these Terms and Conditions may be amended in accordance with the procedure set out in paragraph 6. We recommend that you review the Terms and Conditions each time you order Goods to ensure that you fully understand the terms and conditions under which your order will be placed and fulfilled in any particular case. 1.5 These Terms and Conditions and any Contract between the Seller and the Buyer are in the Lithuanian language only. 1.6 When ordering the Goods, the Buyer shall indicate in the relevant information fields provided by the Seller the Buyer’s personal data necessary for the proper execution of the order: name, surname, telephone number and e-mail address, as well as other information (if the Seller specifies the need to provide the relevant information at the time of placing the order). By ordering the Goods, the Buyer confirms that all the information and personal data provided to the Seller is true and correct. 1.7 By accepting these Terms and Conditions, the Buyer agrees that the Buyer’s personal data provided in clause 1.6 will be processed by the Seller for the purposes of the sale of the Goods in the online shop, the Seller’s business analysis and order fulfilment. 1.8 By consenting to the processing of the Buyer’s personal data provided in Clause 1.6 for the purpose of the sale of the Goods in the Seller’s online shop, the Buyer also consents to the sending of informative messages to the e-mail address and telephone number provided by the Buyer for the purpose of the order fulfilment. 1.9 The personal data provided by the Buyer will be processed in accordance with paragraphs 1, 4 of the Terms and Conditions, Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the “GDPR”), the Law on the Legal Protection of Personal Data of the Republic of Lithuania (“the LPPDL”), and other legislation of the EU and the Republic of Lithuania. 1.10. The Buyer’s personal data will only be processed for direct marketing purposes with the Buyer’s prior consent. The Buyer’s consent is expressed by registering on this e-shop and by ticking the relevant fields. If the Buyer no longer wishes to receive the Seller’s offers to the Buyer, the Buyer has the right to object at any time to the processing of personal data for direct marketing purposes. The Buyer may click on the link at the bottom of the electronic message (newsletter) sent to him/her to unsubscribe from the emails. 2. Information about the Seller 2.1 When purchasing the Goods in the online shop at www.ggarena.com, the Seller is UAB GG Arena, company code 305642780, registered office address Sportininkų g. 46-1, LT-92271 Klaipėda, Lithuania and UAB Vipgame, company code 306461288, registered office address Lietuvininkų g. 43-5, LT-99135, Šilutė Lithuania, phone 861588880, e-mail info@ggarena.com. Data on the Seller are collected and stored in the Register of Legal Entities, the registry manager is the State Enterprise Centre of Registers. 2.3 The contact information of the Seller is provided in the “Contacts” section of the e-shop. 3. Goods 3.1 The goods available for purchase in the online shop are indicated in the section(s) of the online shop https://ggarena.com/lt/e-parduotuve/. 3.2 The images of the Goods displayed in the Online Shop are for illustrative purposes only. 4. Processing of personal data 4.1 The Seller shall process the Buyer’s personal data in accordance with the Privacy Policy (see section “Privacy Policy” of the online shop). Given that the Privacy Policy contains important provisions, it is recommended that the Buyer reads them carefully and makes sure that all the provisions of the Privacy Policy are understood and accepted by him. 4.2 The Buyer shall have the right at any time, by submitting a request to the Seller and confirming his/her identity, to have access to his/her personal data and the manner in which they are processed, to request the correction or destruction of his/her personal data, or to suspend, with the exception of the storage of his/her data, the processing of his/her personal data when the data is processed in breach of the provisions of the Law of the Republic of Lithuania on the Legal Protection of Personal Data or of any other law, and to object to his/her personal data being processed. 4.3.When processing and storing your personal data, the Seller undertakes to ensure the security of the Data Subject’s personal data, to implement appropriate technical and organisational measures to protect the personal data against unlawful destruction and/or accidental alteration, disclosure and any other unlawful processing. 4.4 Personal data will not be kept for longer than the purposes of processing require. The retention period for the storage of the Customer’s data for direct marketing purposes shall be 4 years from the date of consent or until the data subject requests the suspension of the processing of his/her data; the retention period for the storage of other data shall be 10 years from the date of the fulfilment of the Customer’s order or until the date of the suspension of the processing of his/her data by the data subject. Upon expiry of these circumstances, the Seller shall destroy the personal data and delete the existing copies thereof, unless the European Union or the Republic of Lithuania law requires the retention of personal data. 5. Conclusion of the Purchase and Sale Agreement 5.1 The Buyer may purchase Goods in this online shop: (a) natural persons of legal capacity, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by court order; (b) natural persons between the ages of 14 (fourteen) and 18 (eighteen) years, provided that they have the consent of their parents or guardians, except where they are disposing of personal funds; (c) legal persons. 5.2 By accepting these Terms and Conditions, a person confirms that he/she has the right to purchase Goods from this online shop. 5.3 The Seller’s procedure for ordering Goods shall give the Buyer the opportunity to check and correct errors before placing a final order. It is recommended that the Buyer carefully reads and checks the order placed at each stage of the order process. 5.4 The contract between the Buyer and the Seller shall be deemed to be concluded when the Buyer, having placed an order in the online shop, provided the Buyer’s name (in Latin letters) e-mail address and telephone number, chosen the method of payment and having read and understood these Terms and Conditions, has clicked on the “Pay” button, made the payment, and the Seller has sent confirmation to the e-mail address provided by the Buyer that the Buyer’s order has been accepted. 5.5 Once the Buyer has placed an order, an email is sent to the Buyer confirming receipt of the order. 5.6 Once the order has been prepared, the Seller confirms the order by sending the Buyer an email with a voucher for the purchased goods. The voucher is valid for 6 months from the date of sale. The voucher must be used in full in one visit or the balance must be used within 1 month of the first use. Failure to use the voucher within the specified period will invalidate it. Coupons are not valid for bar items. 5.7 Gift vouchers with a cash value can be used for all services. Gift vouchers with a cash value cannot be used to pay for bar goods. Exception. 5.8 Each Contract (order) concluded between the Buyer and the Seller shall be registered and stored in the database of the e-shop. 5.9 By entering into a Contract, the Buyer agrees to the sending of the purchase details of the order to the email address provided at the time of purchase. 5.10 In the event of technical errors on the website resulting in the purchase of surveys or services at a price different from the price list approved by GG Arena UAB and Vipgame UAB, the Seller reserves the right not to accept the vouchers or services and to refund the vouchers purchased for the incorrect amount. 6. Right to change the Terms and Conditions 6.1 The Seller reserves the right to change these Terms and Conditions, including, but not limited to: (a) changes to payment terms; (b) changes in applicable law. 6.2 For the purposes of the Contract between the Seller and the Buyer, each time the Goods are ordered, the then current version of the Conditions shall apply. 6.3 Whenever there is a change to the Terms and Conditions pursuant to this Clause 6, the Seller will inform the Buyer and notify the Buyer accordingly, indicating that the Terms and Conditions have been changed. The amendments to the Rules shall take effect from the date specified in the Seller’s notice, which shall not be earlier than 14 calendar days from the date of dispatch of the notice of the amendment to the Rules. If the Buyer disagrees with a change to these Terms and Conditions, the Buyer shall have the right to terminate the unfulfilled Contract by contacting the Seller at the contact addresses specified in these Terms and Conditions. 6.4 In any event, the Buyer shall have access to the current version of the Terms and Conditions at www.ggarena.com 7. Cancellation and refund 7.1 The Buyer (if he is a consumer within the meaning of Article 6.2281(2) of the Civil Code of the Republic of Lithuania) shall have the right to withdraw from the distance Contract or from the Contract concluded outside the premises of the shop within the time limit set out in Clause 7.3 of the present Regulations, without giving any reason and without incurring any costs other than those set out in Article 6.22811 of the Civil Code of the Republic of Lithuania, by sending a notice to the address: Sportininkų g. 46-1, Klaipėda, LT-92271, or by email to info@ggarena.com. This provision means that if the Buyer changes his mind or decides to reject the Goods for any other reason during the aforementioned period, he shall have the right to notify the Seller of his decision to withdraw from the Contract, to return the Goods to the Seller and to receive a refund. The Seller undertakes to reimburse the Buyer to the account specified by the Buyer for the Goods within 14 calendar days from the date on which the Seller receives the Buyer’s notice of withdrawal from the Contract and subject to the provisions of Clauses 7.8 and 7.9 of the Conditions. 7.1.1 Model form of notice of withdrawal: To: UAB GG Arena, company code 305642780, registered office address Sportininkų g. 46-1, LT-92271 Klaipėda, Lithuania and UAB Vipgame, company code 306461288, registered office address Lietuvininkų g. 43-5, LT-99135, Šilutė Lithuania, e-mail info@ggarena.com; I/We (name, surname, address) hereby inform about the cancellation of the contract of sale and purchase of the product/service (name of the product/service/document no.), which I ordered (date of the order) in the electronic shop at www.ggarena.com, in accordance with the provisions of the Civil Code of the Republic of Lithuania, Article 6.22810. The goods/services were ordered/received on (date of order/receipt). (Signature of the buyer (if the cancellation is submitted on paper), date of signature). The account number to which you wish the refund to be credited (must be the same as the payment account). 7.2 The above right of withdrawal does not apply: 7.2.1. in the event that the Buyer purchases the Goods at a physical location (the Seller’s premises) and there is no distance contract or off-premises contract; and 7.2.2. for contracts referred to in Article 6.22810(2) of the Civil Code of the Republic of Lithuania. 7.3 The Buyer’s right to withdraw from the Contract shall arise from the date of conclusion of the Contract, as defined in paragraph 5 of the Rules. The Buyer shall have the right to withdraw from the Contract within 14 (fourteen) days from the date of receipt of the Goods or the date of conclusion of the Contract for Services, to return the Goods to the Seller and to recover the monies paid for them. 7.4 Upon receipt of the Buyer’s notice of withdrawal from the Contract, the Seller shall promptly send an acknowledgement of receipt of the notice. 7.5 The Buyer must send or hand over the Goods to the Seller without delay, and in any event within 14 days of the date on which the notice of withdrawal is given to the Seller. Only unused Goods (voucher) may be returned. The Buyer shall bear the costs of returning the Goods (if any). 7.6 When returning the Goods, it is necessary to present the invoice (its number) or, in case the invoice has not been issued/received/saved, another document confirming the purchase of the Goods from the Seller, order number. 7.7 Only unused Service Vouchers can be refunded, no refunds will be given for partially used vouchers. 7.8 Any money paid for the Goods shall be refunded to the Buyer who withdraws from the Contract. Only the person who purchased the voucher may request a refund (in the event of withdrawal) 7.9 The Seller shall transfer the refunded amounts to the bank account specified by the Buyer in any bank operating in the Republic of Lithuania. 7.10 The Seller shall have the right not to refund the amounts paid by the Buyer until the Goods have been returned to the Seller (and have been checked for compliance with the requirements of Clauses 7.5 and 7.6 of the Regulations) or until the Buyer has provided proof that the Goods have been duly sent to the Seller. 8. Delivery of the Goods 8.1 The Goods (Voucher) shall be delivered to the email address provided by the Buyer. 8.2 Delivery shall be deemed to have been made when the Goods are delivered to the email address provided by the Buyer. 9. Payment procedure 9.1 The Buyer may pay for the Goods by: (a) by using electronic banking; (b) by bank card; (c) Paysera; (d) PayPal; 9.2 Legal entities may also pay by bank transfer to the Seller’s account, but the invoice shall be issued only after the services have been performed and only on the same day. 9.3 If the Buyer chooses the payment method referred to in clause 9.1(a), the Buyer must confirm the payment order with the Buyer’s bank no later than 24 (twenty-four) hours after the “Order” button has been clicked. If the payment order is not confirmed within this period, the Seller shall be entitled to consider that the Buyer has refused to conclude the Contract and to cancel the order. 9.4 Irrespective of the method of purchase of the Services, the invoice for both natural and legal persons shall be issued only after the performance of the Service and only on the same day. The invoice must be accompanied by a CASH voucher (a bank card payment voucher is not suitable); the name; full date of birth of the person(s) for whom the tests have been carried out; and details if the invoice is for a company. 10. Obligations of the buyer 10.1 The Customer undertakes to provide only correct details on the registration and order form. The Buyer must update the details provided on the registration and order form without delay in the event of any change. 10.2 The Buyer undertakes to use the Online Shop in a fair and correct manner and not to interfere with its operation or stability. Should the Buyer fail to comply with this obligation, the Seller shall have the right to restrict, suspend (terminate) the Buyer’s access to the online shop without prior notice and shall not be liable for any losses incurred by the Buyer in connection therewith. 10.3 The Buyer is obliged to pay for the ordered Goods and to accept them in accordance with these Terms and Conditions. 10.4 Notwithstanding the obligations set out in any other clause of these Terms and Conditions, the Buyer undertakes to read the voucher before redeeming it for the Goods and to ensure that the Goods specified in the voucher are the Goods ordered by the Buyer. 10.5 The Buyer shall comply with all other requirements set out in these Terms and Conditions and the laws of the Republic of Lithuania (as applicable to the Buyer). 11. Obligations of the Seller 11.1 The Seller undertakes: (a) use its best endeavours to enable the Buyer to make proper use of the services provided by the e-shop; (b) respect the Buyer’s privacy and process the Buyer’s personal data only in accordance with these Terms and Conditions, the Privacy Policy and the legislation of the European Union and the Republic of Lithuania. 11.2 The Seller undertakes to comply with all the requirements set out in these Terms and Conditions. 12. Liability 12.1 The Buyer shall be responsible for the actions carried out using the online shop, including, but not limited to, the correctness of the data provided in the registration form, order. The Buyer shall be liable for the consequences of any inaccuracy or inaccuracy of the data provided in the registration form or order. 12.2 The Seller shall, to the extent that this is not contrary to applicable law, be exempt from any liability in cases where the loss is caused by the Buyer’s failure to read these Terms and Conditions, the Privacy Policy and the other documents referred to in these Terms and Conditions, without having been given the opportunity to do so, without regard to the Seller’s recommendations and its obligations. 12.3 The Parties shall be liable for the improper performance of the Contract (order) concluded through the e-shop in accordance with the procedure established by the legislation of the Republic of Lithuania. 12.4 In the event that the Seller breaches the provisions of these Terms and Conditions, he shall be liable for direct losses incurred by the Buyer as a foreseeable consequence of the breach of these Terms and Conditions. Direct loss shall be deemed to be foreseeable if it is an obvious consequence of the Seller’s breach, or if the Seller and the Buyer were aware of such direct loss at the time of entering into the Contract. 13. Final provisions 13.1 These Terms and Conditions are made in accordance with the legislation of the Republic of Lithuania. 13.2 These Conditions shall be governed by the law of the Republic of Lithuania. Any disagreements arising out of the performance of these Terms and Conditions shall be settled by negotiation. In the event of failure to reach an agreement, disagreements shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania. 13.3 The Buyer, having purchased a defective product or suspecting that it has been provided with a defective service or believing that the Seller has otherwise violated its rights or interests protected by law, should first contact the Seller and state its claim, unless it applies directly to the court. The Buyer must contact the Seller at the latest within 3 months from the date on which the Buyer became or should have become aware of the infringement of its rights or legitimate interests. The Seller will examine the Buyer’s complaint free of charge and provide a detailed reply within 14 calendar days from the date of the Buyer’s complaint. If the Seller does not satisfy or partially satisfies the Buyer’s claims, the Seller’s reply will contain information on the out-of-court consumer dispute resolution entity competent to settle the consumer dispute. In any case, the Buyer’s referral to an out-of-court consumer dispute resolution entity shall not exclude the Buyer’s right to apply to court in accordance with the procedures set out in the Code of Civil Procedure of the Republic of Lithuania with a request for a hearing on the merits of the dispute.