Terms of Service

1. The Seller

These Terms of Service (the "Terms") set out the conditions on which GGArena services are sold and provided.

The Seller is Vipgame UAB, a private limited liability company registered in the Republic of Lithuania, company code 306461288, registered office Savanorių pr. 15A, Vilnius 03116, Lithuania. Contact: info@ggarena.com, +370 673 90300.

Services are provided at the GGArena venues in Vilnius (Savanorių pr. 15A) and Kaunas (Laisvės al. 38).

The Buyer is any natural or legal person purchasing services through this website. By placing an order the Buyer confirms having read and accepted these Terms and the Privacy Policy.

2. Services

GGArena provides gaming station rentals (PC, console and simulator), private bootcamp rooms, birthday party packages, tournament entries, gift cards and related goods and services. The description, duration and price of each service are shown on the relevant page of this website before the order is confirmed.

3. Buyer's Rights and Obligations

The Buyer has the right to:

• receive the service on the terms, at the time and for the price confirmed in the order;
• receive clear information about the service, its price and total payable amount before payment;
• cancel a booking and receive a refund in accordance with section 5;
• submit complaints and have them handled in accordance with section 7;
• exercise the data protection rights set out in the Privacy Policy.

The Buyer undertakes to:

• provide accurate and complete details when ordering, and keep account credentials confidential;
• pay the full price shown at the moment of confirming the order;
• arrive at the booked venue at the booked time;
• follow the venue rules, age restrictions and staff instructions, and treat equipment and premises with care;
• compensate any damage caused to equipment or premises by the Buyer's deliberate act or negligence;
• not resell or commercially exploit the services without the Seller's written consent.

4. Seller's Rights and Obligations

The Seller undertakes to:

• provide the services on the terms confirmed in the order and with due professional care;
• maintain the equipment and premises in working order;
• make these Terms available before the order is confirmed and send order confirmation by email;
• process personal data in accordance with the Privacy Policy and applicable data protection law;
• handle refunds and complaints within the periods set out in these Terms.

The Seller has the right to:

• refuse or terminate service, without refund, where the Buyer breaches venue rules, behaves aggressively, damages property, or is intoxicated;
• apply age restrictions in accordance with the age rating of the content and Lithuanian law;
• cancel a booking and refund the amount paid in full where the service cannot be provided for technical reasons or force majeure;
• change prices and these Terms prospectively; the version in force at the time of the order applies to that order;
• suspend or close an account used for fraudulent activity or chargeback abuse.

5. Service Delivery, Cancellation and Refunds

Delivery. Services are provided at the booked venue at the booked date and time. Order confirmation is sent by email immediately after successful payment. Gift cards and digital codes are delivered by email, normally within a few minutes of payment. There is no physical shipment.

Cancellation by the Buyer. A booking may be cancelled and refunded in full if cancelled at least 24 hours before the booked start time. Cancellations made less than 24 hours in advance, and unused bookings where the Buyer does not arrive, are not refunded.

Right of withdrawal. Under Article 6.228-10 of the Civil Code of the Republic of Lithuania, the 14-day right of withdrawal does not apply to contracts for leisure services provided on a specific date or within a specific period. Our 24-hour cancellation policy above applies instead, and is more favourable to the Buyer in most cases.

Cancellation by the Seller. Where the Seller cancels, the Buyer is refunded in full or, at the Buyer's choice, offered an alternative time.

Refund method and timing. Refunds are made to the payment method used for the original payment. Refunds are initiated within 14 days of the refund being agreed; the time for funds to appear depends on the Buyer's bank or card issuer.

Gift cards. Gift cards are valid for 12 months from purchase and are not refundable for cash, except where required by law.

6. Payment

All prices are in euros (EUR) and include VAT. Online payments are processed by the licensed payment institution Paysera LT, UAB. Card details are entered on the payment provider's page; GGArena does not receive or store full card numbers. Accepted cards are shown in the website footer.

7. Complaints and Dispute Resolution

If you are not satisfied with a service, please contact us first at info@ggarena.com. We will register your complaint and respond in writing within 14 calendar days of receiving it.

If the dispute is not resolved, a consumer may apply to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba), Vilniaus g. 25, 01402 Vilnius, tarnyba@vvtat.lt, www.vvtat.lt, or submit the dispute through the European Commission's online dispute resolution platform.

Nothing in these Terms limits the mandatory statutory rights of consumers.

8. Liability

GGArena is not liable for personal belongings left unattended on the premises. GGArena maintains appropriate insurance for its equipment and facilities. Neither party is liable for failure to perform caused by force majeure.

9. Governing Law

These Terms are governed by the laws of the Republic of Lithuania. Disputes that cannot be settled by agreement are resolved by the courts of the Republic of Lithuania, without prejudice to a consumer's right to bring proceedings in the courts of their place of residence.

10. Final Provisions

These Terms take effect when the Buyer confirms an order and remain in force until the obligations of both parties are performed. If any provision is held invalid, the remaining provisions continue in force. The current version of these Terms is always published on this page, together with the date it was last updated.