GENERAL PROVISIONS This privacy policy (“the Document”) contains information about the practices and conditions for the processing of personal data on our website www.ggarena.com (“the E-shop”). All information is provided in a comprehensive and comprehensible manner, as we want you to read this document carefully and decide whether or not you agree with such collection and use of personal data. The personal data controller of this E-shop is GG Arena UAB (hereinafter referred to as “the Company”), company code: 305642780, which can be contacted by phone +37061588880 or by e-mail: info@ggarena.com and Vipgame UAB (hereinafter referred to as “the Company”), company code: 306461288, which can be contacted by phone +37065987900 If you do not agree to the terms and conditions described in this Document, unfortunately, we will not be able to provide you with service and assistance, as this Document has been created in accordance with the requirements of the European Union’s General Data Protection Regulation No. 2016/679 (the “Regulation”), which provides for the customer’s or visitor’s right of self-determination with regard to the processing of personal data in relation to an E-Shop. Also, those under the age of 18 may not provide us with any personal data on this E-Shop. CONCEPT Document – Privacy Policy approved by info@ggarena.com. E-shop – the ggarena.com shop you are currently visiting. Company – the personal data controller of our E-Shop to which you agree to provide and transfer your personal data to third parties. TO WHOM DOES THIS DOCUMENT APPLY? The terms and conditions set out in this document will apply each time you visit our E-Shop and use the services and content provided, for example:

• Registering;
• Viewing and ordering the products we offer;
• contacting us;
• Providing goods or services to us;
• communicating with us in other ways.

These terms and conditions apply regardless of the type of device you are using to visit our E-Shop (mobile phone, tablet, computer, TV, etc.). All data collected in the Shop is processed and stored in accordance with the procedures provided for by the legislation of the European Union and the Republic of Lithuania. In addition, possible technical and administrative solutions are used to ensure that the personal data you provide are protected against loss or misuse. WHAT PERSONAL DATA IS PROCESSED AND ON WHAT BASIS? Your personal data obtained in one of the ways indicated below is processed in this E-Shop:

• personal data provided by customers and/or visitors to our website (name, surname, address, email address, telephone number, bank account details), which is used for the following purposes: filling in an account registration form, confirming an order for goods or services, sending us enquiry forms, returning goods;
• when you visit our E-Shop, we receive information about the device you are using, its type, technical characteristics, operating system versions, browser versions used. This information is automatically obtained and provided to us via your browser.
• By recording the IP addresses used in our E-Shop in order to enable us to properly analyse this E-Shop, trends, monitor the actions taken by users, for general information use.
• The data may only be used, collected and processed for direct marketing purposes if the customer gives his/her consent with the right to withdraw it by sending an email to info@ggarena.com or in response to a subscription we send.

HOW IS YOUR AMENS DATA COLLECTED?

• When you visit our E-Shop;
• By placing an order;
• By making an enquiry;
• Other ways of submitting your data in our Shop.

HOW AND FOR HOW LONG IS YOUR PERSONAL DATA STORED?

• Personal data provided by customers and/or visitors to our E-Store is stored for 1 year from the last use of info@ggarena.com provided products or goods. After the expiry of the 1-year period, the stored personal data will be erased in a way that prevents their reproduction.
• In the event of unforeseen circumstances in which the security of personal data is compromised, we will take all measures to protect your data and inform you immediately.

TO WHOM IS YOUR PERSONAL DATA TRANSFERRED? Your personal data may be transferred to:

• to third parties providing an order delivery service;
• to the state institutions of the Republic of Lithuania, to persons entrusted with the performance of functions provided for by law;
• personal data processors, such as IT specialists, companies providing administration of the E-Shop and the Company, payment intermediaries, a company or person that keeps accounts, companies providing advertising services and other entities that assist us in carrying out our activities.

YOUR RIGHTS AS A DATA SUBJECT:

• To know about the processing of your personal data;
• to be aware of our policy and procedure for processing personal data;
• to request that personal data that has been incorrectly provided be rectified.
• Request to be forgotten, thereby suspending any further processing of personal data and erasing the personal data held and stored.
• apply for the restriction of your personal data on legitimate grounds.
• to request the transfer of your personal data, which can only be carried out if secure technical measures are in place and ensure that they do not adversely affect the security of the personal data.
• opt-out of the profiling and use of your personal data for marketing purposes. These data may only be processed with your explicit consent and with the possibility to withdraw this consent at any time.
• lodge a complaint about the processing of your personal data with a competent authority if you consider that your personal data is being processed in breach of the law.

CONTACT You may submit requests, enquiries or complaints regarding the protection of your personal data to info@ggarena.com. Replies to such requests shall be provided within 30 working days at the latest. If we are unable to assist you, you have the right to contact the National Data Protection Inspectorate.